The DWP call handlers’ strike and the Milgram experiment framework

Politics and Insights

DWP-Department-for-work-and-pensions-500x320 (1)Universal Credit call handlers working at centres in Wolverhampton and Walsall have overwhelmingly voted in favour of strike action, accusing the Department for Work and Pensions (DWP) of treating them with “utter contempt”.

A ballot of PCS members working for the DWP on it’s highly controversial programme was announced earlier this month, warning of “severe under investment, staff shortages and ironically, criticism from claimants on how they are treated”. They also want full contracts for fixed-term workers, and an end to “management by statistics.”

Speaking ahead of the vote, PCS General Secretary Mark Serwotka challenged assumptions by government ministers that “Universal Credit is working well for workers and claimants”, instead arguing that “the opposite is in fact the case”.

He said that is was clear the DWP “want to run this service into the ground”, but the DWP insisted its “top priority remains assessing and making payments to customers”.

PCS…

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